FREQUENTLY ASKED QUESTIONS
16 Apr 2018

PEOPLE USE TO ASK US THINGS LIKE THESE BEFORE RENTING THEIR CAMPER VAN.

How can I rent a Caracolvan Camper?

The easiest way to rent a Camper Caracolvan is to click on our booking page, choose the dates and send us your booking. We’ll contact you as soon as possible. However, if for any reason you cannot or just you don’t want to use the online system you can contact us and we will make the reservation for you.

What´s included in the daily rate?

The contracted daily rate includes: VAT, compulsory third party insurance (All risk insurance is optional) and all the complete equipment of a camper (compact motorhome) for this type, for two people: sheets, duvet, pillow, towels, kitchenware, tableware, table and chairs for outdoors and first gas bottle. If you are four people or want to have more extras or All Risk insurance, you can book them in our extras section.

In terms of mileage, in our Camper is unlimited on the Peninsula (Spain and Portugal) from seven days of rental. In all other cases, it is limited to 200 km per day. (€ 0.30 per extra Km).

Keep in mind that the minimum rental period is three days in the Low-Season, five days in the Mid-Season and seven days in the High-Season.

WHERE CAN I PICK UP AND RETURN MY CAMPER VAN CARACOLVAN RENTAL?

Our base is in El Puerto de Santa María, Cádiz, Andalusia, Spain. In our base the picking up and delivery is free, as well as the transfer to the Train or Bus Station.

For rentals of one week or more, we offer free transfer to the Airport of Jerez de la Frontera (XRY) and to the Train or Bus Station of Cádiz capital.

We also deliver rentals for, at least, one week at Seville Airport (SVQ) and Malaga (AGP), and with an additional cost of € 50 and € 80 each way respectively.

The other locations may be available after agreement and with additional cost. Our delivery and pick up time, in all cases, is from 10:00 a.m. to 2:00 p.m. ( ask for other times).

HOW CAN I GET TO CARACOLVAN CAMPER VAN RENTAL?

In the section Where are we you can find all ways to reach us. You can arrive by plane, train, bus, car or boat, and pick up your Camper rental van.

Our pick up and drop off time is from 10:00 a.m. to 2:00 p.m. ( ask for other times)

WHAT DO I NEED TO COLLECT MY CARACOLVAN RENTAL VAN?

You need to be older than 25 years, your driving license with more than two years old, your ID or Passport, and a credit / debit card where we can make a reservation of 1000 Euros ( € 500 if you contract the All Risk Insurance) for the deposit.

Without this we will not be able to rent the van even if you are already here.

Why do I have to pay a deposit for rent the Camper van?

Because although we know that you are going to treat the Camper van as if it were yours, the deposit is for possible incidental and damages in the motorhomes (interior and exterior), which are not covered by the insurance. If everything in the van is correct on the return, we will refund the full amount of the deposit within 48 hours.

Can I bring my pet in the Caracolvan camper van?

Only in one of our rental camper vans is it allowed to take your pet, out of respect for other customers. Of course, you must take it according to the laws of circulation and you can never get on the seats, the bed, etc. You must return the van completely clean.

WHAT SHOUL I DO TO RETURN THE CARACOLVAN MOTORHOME?

Simply be at the time and place indicated in the rental agreement with the motorhome in the same state in which we delivered it.

That means, clean, both internally and externally (the sheets and towels are washed by us), with the full fuel tank and the dirty water tanks (gray and black) empty. Otherwise, we will have to deduct from the amount of the deposit the corresponding charges for each service (fuel, cleaning …).

Do I get my money back in case I cancel my booking?

If for any unforeseen circumstances you cannot come to enjoy your holidays with the Camper van and notify us one month or more in advance, we will refund you in 75% of the total, if you notify us up to 15 days before the 50% and one week before the 25%. But if you cancel the reservation of your rental in less time we cannot make any refund.

What should I do in case of a van breakdown?

Our rental vans are new models and in perfect running order. They are checked after each rental, but if in spite of everything they suffer a breakdown, do not worry, they have roadside assistance 24 h.

Contact with us and we will send our assistance wherever you are, which will try to solve the problem right there. If not, we will do everything possible to repair the motorhome as soon as possible or exchange it for another Camper with similar characteristics, if it is not feasible to repair yours.

Can I go by car to pick up my Caracolvan Camper?

Of course you can. In El Puerto de Santa Maria, Cadiz, Andalusia, Spain you have the possibility to park your car.

Can I leave Spain with a Caracolvan Camper?

Yes, you can go to Portugal, one of the preferred destinations of our clients, you only have to contract an extra insurance coverage for that.

If you want to visit another European country, contact us and we will explain the conditions.

Visiting Morocco is not possible with any of our Camper rental vans.

Can I reduce the amount of the camper van deposit?

Yes, you can if you contract the All Risk Insurance reduces the deposit and your responsibility on the van to 500 Euros.

I HAVE IT ALL CLEAR!

Then you can make your reservation and enjoy your camper van right now.

DO YOU NEED MORE HELP?

Write us to info@caracolvan.com with your questions and we will answer you as soon as possible, or send us your message now, we will be happy to assist you.